CustomerService

Major Australian Bank Leverages AI to Combat Fraud and Accelerate Home Loan Processes

22 days ago

In a significant shift towards integrating advanced technology into their operations, one of Australia’s leading banks has reported remarkable success in reducing fraud losses and expediting home loan approvals through the implementation of artificial intelligence (AI) systems. This move not only enhances the bank's operational efficiency but also improves customer satisfaction amid rising demands for faster banking services.

Apple Enhances iPhone Repair Process to Mitigate Fraudulent Returns

3 months ago

In a strategic move to defend its bottom line, Apple has shifted gears in its handling of iPhone repairs and returns, responding to a growing challenge posed by fraudulent activities. This initiative comes on the heels of increased incidences of scam returns, a costly adversary for tech companies that rely heavily on customer return policies as part of their service reliability framework.

AI Startup Hits $500 Million Valuation to Rival Contact Centers

3 months ago

An independent AI start-up recently attained a valuation of US$500 million, specializing in contact center solutions, with a promise to shake up the industry with a different robust model from the traditional contact center.

Verizon Grapples with Major Wireless Service Interruption Impacting 100,000 Customers

3 months ago

Verizon Communications Inc. is racing to restore a major wireless service outage affecting about 100,000 subscribers. In a statement, the company said it has been working on fixing the issue that started early Monday morning, and which has been seriously affecting users throughout several states, on both phone and data services.