Verizon Communications Inc. is racing to restore a major wireless service outage affecting about 100,000 subscribers. In a statement, the company said it has been working on fixing the issue that started early Monday morning, and which has been seriously affecting users throughout several states, on both phone and data services.
The company has said it has dispatched technical teams to locate and correct the problem as soon as possible. Currently, it is trying to diagnose the cause of the interruption. What caused it is still under wraps. Verizon's customer service is swamped with reports and complaints from those affected, and many of the customers already appear frustrated over the lack of connectivity.
Though engineers are working day and night, Verizon hasn't given any considerable detail yet as to when the services will be restored. A Verizon spokesperson said, "We understand the inconvenience this has caused our valued customers and are doing everything in our power to rectify the situation." It further reassured users that the resolution to the outage is their foremost priority.
Early indications suggest some associated network maintenance work, but little can be confirmed at this stage. Verizon suggests that those who are still down try other forms of communication, like Wi-Fi calling, if possible. The company has suggested temporarily restarting devices from time to time as a workaround that may occasionally yield limited connectivity.
The situation of weakness really cuts deep into the heart of Verizon pride for operating a robust and reliable network. Coming at a time when mobile connectivity is at an all-time high, the incident underlined the critical nature of seamless wireless services for personal and business communications. People took to social media en masse to share their experiences and ask for updates on the situation.
As the situation continues to unfold, customers are advised to monitor official Verizon communication channels for further information and guidelines. Meanwhile, all of its customer service lines remain operational, but they receive rather an atypical volume of calls due to the outage.
The greater telecom industry will be watching with much interest how Verizon works through the major service disruption and if there are long-term ripples from today's technical issues.
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Author: Emily Collins
