Teleperformance Leverages AI to Mitigate Indian Accents Among Workers

In a groundbreaking initiative, Teleperformance, a global leader in customer experience management, is utilizing artificial intelligence (AI) technology to address the challenges posed by regional accents in its Indian workforce. The company aims to standardize the communication patterns of its agents, enabling them to connect more effectively with international clients.

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AI Notetakers in Meetings: Are They Really Helping or Just Making Us Queasy?

Artificial intelligence is making its way into various aspects of our work life, and one of the most intriguing developments is the rise of AI-powered notetakers during meetings. While the technology promises efficiency and streamlined communication, concerns are mounting about its implications on privacy, participation, and the very nature of collaboration in professional settings.

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