Talent Gap Poses Critical Threat to Philippine Call Centers Amid AI Surge

The Philippine call center industry faces a critical threat with the widening talent gap that is coming up against the backdrop of accelerated AI adoption. Such is an observation made in a recent article by Bloomberg, which illustrated the sector as one of the major hubs in the world for outsourcing services, now in pains to seek competent staff who can manage and integrate such artificial intelligence technologies.

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