CustomerExperience

Veritas Capital Aims to Mitigate Risk in Medallia's Private Loans

22 days ago

In a significant development within the private equity sector, Veritas Capital, a prominent investment firm, is taking decisive measures to reduce its financial exposure to Medallia, a cloud-based software company specializing in customer experience management. The decision comes as Veritas strategizes to navigate potential uncertainties in the private loan market, particularly concerning the tech sector's evolving landscape.

Walmart Unveils Innovative Digital Solution to Open Locked Products

2 months ago

Walmart is taking a significant step in transforming the shopping experience by introducing a new digital feature to address the growing issue of locked-up retail products. In a bid to enhance customer convenience and streamline shopping, the retail giant has introduced an innovative solution that allows customers to unlock products stored behind glass displays directly from their smartphones.

DBS CEO Reveals Only 50% of Banks Are Advancing in Technology

2 months ago

In a recent announcement, DBS Group Holdings CEO Piyush Gupta emphasized the pressing need for banks to step up their technological advancements, revealing that only half of financial institutions are making satisfactory progress in this critical area. During an industry conference, Gupta shared insights on the challenges facing banks as they strive to keep pace with rapidly evolving digital finance landscapes.

AI Startup Hits $500 Million Valuation to Rival Contact Centers

3 months ago

An independent AI start-up recently attained a valuation of US$500 million, specializing in contact center solutions, with a promise to shake up the industry with a different robust model from the traditional contact center.

Horizon Capital Revives Sale of IT Services Firm Sabio Amid Rising Market Demand

3 months ago

In what appears to be a strategic business move, Horizon Capital is reportedly rebooting the sale process of its highly-rated IT services company, Sabio. According to sources close to the matter who have spoken to Bloomberg News, the private equity firm is actually reaching out to prospective buyers with the intent of cashing in on surging demand for technology-focused services in today's prevailing market scenario.